This FREE MasterClass #118 is organized by FounderMethod

Building a Learning Organisation
MasterClass #118 by Mark Yong



Thursday, Apr 02
2 - 3:30 PM Malaysia Time

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  • Is your organisation (people) learning fast enough?
  • The need to “Think Bigger, Think Deeper, Think Forward”. How to we create such environment?
  • Achieve Ultimate & Long Lasting Happiness
  • Kung Fu #1 : 2Q to Work Smarter (Case Study : Increase frontline sales by 40%)
  • Kung Fu #2 : 3Q to Learn Faster (Case Study : Complete project 40% faster, 15% below budget)
  • What do you need to change to build a learning organisation in your company?

Host: Evanna Phoon

(Founder of

Speaker: Mark Yong

General Manager of Quest Learning Group

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Master Trainer: Mark Yong

Mr Mark Yong has led and developed teams to deliver key initiatives worth multi-million USD across 50+ countries. His experience spans across leading and implementing change, turning around key initiatives, simplifying business processes and improving performance for managers and teams.

Mark has many successes in delivering return on investment (ROI) and increasing client satisfactions for both SMEs and MNCs. Some of his past successes include:

 Turnaround net loss position within 12 months and grew EBITDA by 230%
 Developed and coached client’s sales team from scratch. In one instance, the team improve their sales effectiveness by 475%
 Workforce and cost optimization where he successfully migrated a regional operation hub from Europe to Asia, completed 40% ahead of schedule and 15% below budget
 Coached customer service manager and resulted 40% increase in frontline sales
 Turnaround a KPI based Performance Driven Culture globally
 Consistently groomed and developed successors every 12 – 18 months
 Improved staff retention by 20.8%
 Increased his multi-country cross functional teams’ productivity by up to 80%.

Mark has served and carried out many training and consulting work with world’s leading organizations, such as ABB, BMW, Technip (Asia Pacific), Konecranes (South East Asia), Johnson & Johnson, Bangkok Bank, UOB, Eastspring Investments, Western Digital, Alstom, Jabil Circuit, Inland Revenue Board of Malaysia, Transocean, Tenaga Nasional, Sogo, Grand Millennium Hotel, Media Prima, Celcom Axiata, Proton, Vistage (CEO / Business Coaching Group), DHL, International Baccalaureate Organization, Bursa Malaysia, Ajinomoto, Starbucks, SCA Hygiene, and many others.

At the strategic level, Mark works with business owners, C-suite executives, VPs, Directors and other business leaders to address critical business needs. Some of these strategic initiatives include:

 Facilitated global alignment workshop and cost reduction opportunities using lean six sigma approaches to improve client satisfaction, reduce cycle time, improve quality and simplify end-to-end processes

 Facilitated talent management strategies across Asia Pacific, covering target reviews and action plans with country & regional leaders

 Facilitated several senior management retreat sessions to align management teams towards achieving company’s new vision / direction, involving Chairman, President, CEOs and other Senior Management team members

Since 2003 Mark has been conducting training across the globe, such as Malaysia, Australia, India, China, Russia, Spain, UAE, Singapore, Thailand, and various countries using combination of onsite and remote approaches. In 2006, he led the Training Council in his organization to develop a unified training strategy, to innovate training techniques and methodologies to increase training effectiveness and reduce training costs

While working in The Nielsen Company, he was the Associate Director and held numerous regional and global positions covering key global projects & initiatives; Business Process Improvement; Global Innovation, Convergence, Automation and Integration; and Asia Pacific IT.

Currently, he is the General Manager and Managing Consultant of Quest Learning.

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