Managing Gen Y: Practical Communication Tips

Straight to the point in my post here. No academic theories or seminar stuff… I practically gone through the process of successfully manage over 300+ Gen Ys in the last 1 year and they deliver fantastic results to me …

While I hear many of my friends complain about attitude of Gen Y, I really hope to share my secret sauce to you all on How to Manage Gen Y

I have tonnes of tips but I just give you THREE here. It’s enough for you to practice for 3 months & please share with me your results ya ?

Main Benefit of Working with Gen Y … Interactions with them will make you look younger naturally …

Tips #1: Communicate in Their Platforms, Not Your Platform

Though Email is traditional corporate communication channel. I created Facebook Group (Secret or Closed Groups) for short term projects. You can also create these groups where you discuss NON-sensitive information and projects.

Communicate in their language … like use “BRB, LOL, Muahaha, TTYL … ” those weird english that you find wanna pengsan … If you want them to tune in to you, you need to communicate in their language … no choice wor …

Tips #2: Never say “You are Welcome” 

3 months ago, I read “The Romance of 3 Kingdom” for the 13th time in my life, it’s a classical chinese history & this time, I learnt something valuable from these stories. When someone say to me “Thank you so much for your help”, I never say “You are welcome” … I say , “nonono, I should be the one thanking you for helping me in xxxxxx” or “nonono, I should be the one thanking you for giving me the opportunity to xxxxxx” . I never accept or take in any praises that anyone pass to me… though certain percentage is due to my contribution, but 200% I will give back credit to the other person.

I Never, never say “You are Welcome” and it must truly come from your heart .. you can’t fake these things … try this approach to Gen Y … They’ll give back 2,000% of effort in your projects …

Tips #3: Never 討人情 (never mention statements that make Gen Y feel that they need to repay your “kindness” and “help”)

One lesson i learn from “The Romance of 3 Kingdom”

人情不討, 人情永遠在,
人情一討, 所有人情連本帶利, 通通一筆溝銷

I’ll try to explain in English …

If you helped Gen Y and communicate that you expect certain “return of favour” from your “help”, they will not dedicate more than 100% to your work … Perhaps they’ll scale down & only contribute 20% in your project …

you must be really sincere. some people when everything is rosy, they say nice things to Gen Y.. but when there’s conflict of interest, things that come out from your mouth or communication is ” I spend XXXX or time to help you in YYY and now you are ungrateful & not loyal to me” … 

My dear, you just need to say this message for ONE TIME and you will NEVER EVER get the Gen Y back again to contribute 100% to your project … When Gen Y shut off, they can really shut away … Though in surface, they are still physically working for you, but in their heart, they already shut themselves off … Perhaps they’ll scale down & only contribute 20% in your project …

Even after you apologize after that or try to mend the relationship, it’ll be quite difficult. In their eyes, you already show who you really are (what you are really thinking about is shown when there is conflict that threatens your interest) … that you are they type that expect to “討人情” … so, never mention statements that 討人情 especially to Gen Y … When you really feel like vomit blood when managing Gen Ys, suggest you to do something that calm yourself down before talking to them …

Gen Y grow up in age of abundance & unlimited opportunities (with a click of a button) … And they come from well off families that never been through hardship … They are also treated like prince or princess at home where their birthday parties or overseas university farewell party might be the equivalent to the salary of a senior executives … So , it’s not your fault nor it is Gen Y’s fault … It’s nobody’s fault … this is a result of dynamic cross generational chemistry …

It requires Art to Manage Gen Y … and the art is to SINCERELY UNDERSTAND their strengths & weakness , then communication with them will be naturally well … Do view them as partners / collaborators … as I have personally blown away by their superb resourcefulness in doing things outside of my imagination … 

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I was invited to an exclusive workshop about “Mentoring Gen Y” together with directors & top executives from PricewaterhouseCoopers, BDO, Media Prima, HLB Ler Lum, Loreal, Samsung, IBM, Tasco, Malaysia Airline, Goget.com, Cubinet, Ricoh, KLCC Convention Centre, BP, Maybank, Mah Sing, Microsoft, Bugzstudio, MobuzzAsia … Both Jess & Jan are our trainers on how to Mentor Gen Y

When I share this with others, many say it is very difficult to implement in real tough corporate or business environment …

Well, if you think Gen Y is a liability and requires your effort , then it’s super difficult … if you think Gen Y is an asset & gives you joy , then it’s super easy …

... I find it super easy to manage Gen Y because I sincerely love to nurture and harness Gen Y talents for the benefit of the society development … They are our future and they are so capable to do many wonderful things … Plus, these passion to nurture Gen Y must come from you heart…

You can practice the skills & also comes from your heart to be a sincere person to Gen Y… Recently, Gen Y completed 2 stories for #IntiFMIdol, hope you enjoy their work

#IntiFMIdol Coco Tan www.foundermethod.com/coco-tan/

#IntiFMIdol Ng Say Leng www.foundermethod.com/ng-say-leng-2/

Try apply for 1 month & please share with me your results ya ?

all the best in communicating with Gen Y … 😀

 

 

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